Sachbearbeiter (m/w/d) Energiewirtschaft - Quereinstieg

Capita (public services)

Krefeld, Germany
Hybrid
Customer issue resolution
Contract management
Billing and meter reading
Capita is seeking a Sachbearbeiter (m/w/d) for the energy sector in Krefeld, Germany, aimed at candidates looking for a career change. The role involves managing customer inquiries and complaints, processing energy contracts, and ensuring customer satisfaction in a dynamic environment

Job Summary

  • You will reliably and conclusively process all incoming customer concerns and complaints, from contract entries to dispute cases, cancellations, and revocations.
  • You can expect family-friendly working conditions that allow you optimal work-life balance, a personal onboarding in our modern office, and an unlimited employment contract with flexible working hours.
  • The energy industry in Germany is more dynamic than ever; to keep up and offer future-oriented solutions, we are looking for dedicated employees for our Customer Service Energy Transition team.

Matching Summary

Match Score: 85

Capita is seeking a Sachbearbeiter (m/w/d) for the energy sector in Krefeld, Germany, aimed at candidates looking for a career change. The role involves managing customer inquiries and complaints, processing energy contracts, and ensuring customer satisfaction in a dynamic environment.

Skills & Requirements

Must-have

  • Customer issue resolution
  • Contract management
  • Billing and meter reading
  • Data exchange with market partners
  • High German language proficiency

Nice-to-have

  • Solution-oriented working style
  • Empathic personality
  • Team player

Key Requirements

  • Completed commercial apprenticeship
  • Experience in administrative tasks
  • Strong IT skills
  • Ability to learn new topics quickly

Work Rights

Not specified

Tailored Resume

Cover Letter