As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Paradox's AI assistant streamlines recruitment tasks through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software.
Workday offers a flexible work approach combining in-person and remote time, providing trust, tools to grow, and support for long-term career development.
Matching Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified
Skills & Requirements
Must-have
Customer success management
Enterprise SaaS solutions
Technical product support
Global cross-functional collaboration
Client onboarding and training
Account management and renewal
Nice-to-have
HR/recruiting software expertise
Executive level relationship building
Data analysis and communication skills
Mentorship of junior team members
Flexible work environment
Key Requirements
7+ years customer success experience (Sr)
5+ years customer success experience (Manager)
Experience with enterprise SaaS implementation
Technical understanding of complex software ecosystems