Customer Service Representative

Leidos UK

Indianapolis, IN, US
Base: $17.00 ph; bonus/equity: not specified; bene...
High volume call center
Respond to customer complaints
Navigate multiple computer systems
Leidos supports the US Department of Housing and Urban Development (HUD) in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all

Job Summary

  • Leidos supports the US Department of Housing and Urban Development (HUD) in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
  • As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests and connect them with program resources.
  • Benefits include medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans, immediate and ongoing training, and paid time off.

Matching Summary

Leidos supports the US Department of Housing and Urban Development (HUD) in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

Salary

Base: $17.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, 401K, PTO, paid holidays

Skills & Requirements

Must-have

  • High volume call center
  • Respond to customer complaints
  • Navigate multiple computer systems
  • Utilize knowledge base and SOPs
  • Document customer communications

Nice-to-have

  • Engaging, developing, and empowering people
  • Outthink, outbuild, and outpace
  • Disrupt, provoke, and refuse to fail

Key Requirements

  • High School diploma or GED
  • Minimum 2 years contact center experience
  • Experience following Standard Operating Procedures
  • Experience navigating knowledge bases
  • Ability to obtain Public Trust Security clearance

Work Rights

Public Trust Security clearance required

Tailored Resume

Cover Letter