Manager- Customer Service (all India)

Kennametal Inc

Bangalore, KA, India
On-site
Hands on experience with special purpose machines & cnc
Ability to read mechanical drawings and hydraulic circuits
Troubleshooting and root cause analysis skills
Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions with over 80 years of industry leadership

Job Summary

  • Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions with over 80 years of industry leadership.
  • The role involves coordinating with cross-functional teams to handle field complaints, spares requirements, and service revenue generation while leading a team of engineers and technicians.
  • The position requires strong analytical skills, customer service orientation, and the ability to travel to critical sites, providing technical support and mentoring to the service team.

Matching Summary

Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions with over 80 years of industry leadership.

Skills & Requirements

Must-have

  • Hands on experience with Special Purpose Machines & CNC
  • Ability to read mechanical drawings and hydraulic circuits
  • Troubleshooting and root cause analysis skills
  • Experience with preventive and shutdown maintenance
  • Spare parts and maintenance contract management
  • Team leadership of engineers and technicians
  • Customer service and complaint resolution

Nice-to-have

  • Basic understanding of Fanuc, Mitsubishi & Siemens CNC controls
  • Exposure to PLC programming and variable frequency drives
  • Good soft skills and presentation abilities
  • Willingness to travel on short notice
  • Mentoring and training team members
  • Business case preparation skills
  • Ability to manage third-party service providers

Key Requirements

  • B.E. Mechanical with 10+ years experience
  • Diploma Mechanical with 12+ years experience
  • Experience in machine tools industry
  • Fluent in English and Hindi
  • Experience leading teams of 15+ members

Work Rights

Not specified

Tailored Resume

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