Hardware Support Engineer - Operations & Customer Support

TotaLite

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Hardware operations at scale
Iot device operations
Troubleshoot iot devices
** TotaLite is seeking a Hardware Support Engineer to lead operations and technical support as the company scales its production of high-precision optical sensors. The ideal candidate should have over three years of experience in hardware support, particularly with IoT devices, and be able to build scalable support structures while ensuring quality and efficiency. **

Job Summary

  • You own complete hardware operations and technical support as we scale from 50 to a few thousand devices in 2028.
  • You build and execute scalable operations and support and lead hardware testing, calibration, inventory and logistics.
  • You are a customer-focused problem solver who takes full ownership of issues end‑to‑end and works methodically.

Matching Summary

Match Score: 75

** TotaLite is seeking a Hardware Support Engineer to lead operations and technical support as the company scales its production of high-precision optical sensors. The ideal candidate should have over three years of experience in hardware support, particularly with IoT devices, and be able to build scalable support structures while ensuring quality and efficiency. **

Skills & Requirements

Must-have

  • Hardware operations at scale
  • IoT device operations
  • Troubleshoot IoT devices
  • Wireless connectivity troubleshooting
  • Customer-focused problem solver
  • End-to-end issue ownership

Nice-to-have

  • Infrastructure monitoring experience
  • Construction industry experience
  • Geomatics experience
  • Civil engineering experience
  • Hardware QA/manufacturing support
  • HubSpot or Zendesk experience

Key Requirements

  • 3+ years in hardware support
  • Managed support operations at scale
  • Proven expertise troubleshooting IoT devices
  • Technical education in electronics or mechatronics
  • Excellent English skills
  • Dutch is a plus

Work Rights

Not specified

Tailored Resume

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