Not specified; not specified; competitive compensa...
Contact centre platforms genesys avaya amazon connect
Conversational ai voice bots chatbots email bots
Gen ai rag knowledge bases agent assist
This role focuses on architecting scalable solutions and leading technical initiatives for enterprise-grade customer engagement platforms
Job Summary
This role focuses on architecting scalable solutions and leading technical initiatives for enterprise-grade customer engagement platforms.
Candidates will be responsible for building and optimizing Voice Bots, Chatbots, and multilingual conversational AI solutions using advanced Gen AI technologies.
The position offers opportunities to lead cutting-edge AI-driven projects while working within a culture of innovation, mentorship, and continuous learning.
Matching Summary
This role focuses on architecting scalable solutions and leading technical initiatives for enterprise-grade customer engagement platforms.
Salary
Not specified; Not specified; Competitive compensation and growth opportunities
Skills & Requirements
Must-have
Contact Centre Platforms Genesys Avaya Amazon Connect
Conversational AI Voice Bots Chatbots Email Bots
Gen AI RAG Knowledge Bases Agent Assist
Python Node.js Microservices API-first design
DevOps CI/CD pipelines Docker Kubernetes
Nice-to-have
Mentoring junior developers
Leading technical initiatives
Driving innovation in AI
Collaborating with stakeholders
Enterprise security compliance
Key Requirements
4 to 7 years of experience
Bachelor's degree in Computer Science or related field
Master of Engineering or MBA preferred
Contact Centre Platform certifications (Genesys, Avaya, etc.)