Customer Service Representative (german-speaking)

Via

Germany
Base: €15.40ph; bonus: shift bonuses for nights, s...
Remote
Fluent in german and english (c1 or c2)
Available for scheduled shifts including nights and weekends
Based in germany for remote work eligibility
The role involves serving as the human connection between Via's technology and riders and drivers across hundreds of cities

Job Summary

  • The role involves serving as the human connection between Via's technology and riders and drivers across hundreds of cities.
  • Employees will ensure smooth daily operations by providing telephone, live chat, and email support while resolving customer issues.
  • The company offers 100% remote work from Germany with state-of-the-art hardware provided and 30 days of vacation inclusive of public holidays.

Matching Summary

The role involves serving as the human connection between Via's technology and riders and drivers across hundreds of cities.

Salary

Base: €15.40/hour; Bonus: Shift bonuses for nights, Sundays, and holidays; Benefits: 30 days vacation, hardware provided

Skills & Requirements

Must-have

  • Fluent in German and English (C1 or C2)
  • Available for scheduled shifts including nights and weekends
  • Based in Germany for remote work eligibility

Nice-to-have

  • Passion for public transit mission and carbon footprint reduction
  • Strong communication skills with a supportive tone
  • Calm under pressure and able to think on feet
  • Technology-savvy with modern IT tools

Key Requirements

  • German and English fluency at C1 or C2 level
  • Must be based in Germany
  • Availability for 24/7 shift coverage

Work Rights

Must be based in Germany

Tailored Resume

Cover Letter