Customer Service Specialist

Colliers Slovak

British Columbia, Canada
$39,130 to $45,000; not specified; not specified p...
Fully remote
Process inbound service requests
Create and dispatch work orders
Computerised maintenance management system
The primary purpose of the Customer Service Specialist is to process inbound service requests received by telephone, email, or through our online tenant portal, create work orders in our computerised maintenance management system (Yardi Facility Manager/Angus Anywhere), and dispatch them to the appropriate Colliers Building Operator

Job Summary

  • The primary purpose of the Customer Service Specialist is to process inbound service requests received by telephone, email, or through our online tenant portal, create work orders in our computerised maintenance management system (Yardi Facility Manager/Angus Anywhere), and dispatch them to the appropriate Colliers Building Operator.
  • Working in a team environment, the Customer Service Specialist ensures that each request is documented, assigned, and tracked to completion.
  • Colliers offers competitive benefits & compensation, career growth opportunities with industry-leading training, and a collaborative culture where innovation thrives.

Matching Summary

The primary purpose of the Customer Service Specialist is to process inbound service requests received by telephone, email, or through our online tenant portal, create work orders in our computerised maintenance management system (Yardi Facility Manager/Angus Anywhere), and dispatch them to the appropriate Colliers Building Operator.

Salary

$39,130 to $45,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Process inbound service requests
  • Create and dispatch work orders
  • Computerised maintenance management system
  • Track work orders to completion
  • Handle urgent work orders
  • Start work at 5:00 AM Monday-Friday

Nice-to-have

  • Excellent customer service approach
  • Ability to take initiative
  • Work well under pressure
  • Active listening skills
  • Effectively and efficiently multitask
  • Independent, self-starter, team player

Key Requirements

  • 1-2 years related work experience
  • Data entry experience
  • Microsoft Office experience
  • Post-secondary education preferred
  • Basic real estate knowledge desirable

Work Rights

Authorized to work in Canada

Tailored Resume

Cover Letter