Data Center Operator Lead Technician

JLL

Spartanburg, SC, US
Not specified; not specified; comprehensive medica...
Onsite
5+ years hands-on data center hardware repair
Advanced knowledge of server networking storage hardware
Lead major incident responses during system outages
The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment

Job Summary

  • The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment.
  • JLL offers comprehensive benefits including paid parental leave at 100% of salary and early access to earned wages through Daily Pay.
  • This role requires acting as the primary contact for OEM vendors like Dell, HPE, and Cisco while maintaining the highest level of system uptime.

Matching Summary

The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment.

Salary

Not specified; Not specified; Comprehensive Medical, Dental & Vision Care; Paid parental leave; 401(k) plan

Skills & Requirements

Must-have

  • 5+ years hands-on data center hardware repair
  • Advanced knowledge of server networking storage hardware
  • Lead major incident responses during system outages
  • Mentor junior technicians and assign daily work orders
  • Manage OEM vendor relationships for advanced support
  • Enforce Standard Operating Procedures for break/fix activities

Nice-to-have

  • Experience with DCIM tools and monitoring systems
  • Knowledge of ITIL framework and change management
  • Background in preventive maintenance programs
  • Strong documentation and reporting skills
  • Experience presenting to management

Key Requirements

  • Associate degree in IT or equivalent experience
  • Minimum 5+ years of hands-on data center experience
  • Proven leadership experience mentoring technical teams
  • Authorization to work in the United States without sponsorship

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter