Bilingual Korean Service Operations Coordinator – Samsung Appliances

2020 Companies

Englewood Cliffs, NJ, US
Base: $30.00 ph; bonus/equity: not specified; bene...
Bilingual in english and korean
Bachelor's degree in data analysis
Proficient in microsoft office excel
This role offers hands-on training and mentorship while managing technical support tickets within Contact Center operations

Job Summary

  • This role offers hands-on training and mentorship while managing technical support tickets within Contact Center operations.
  • The position includes a competitive hourly rate starting at $30.00 with next-day pay options and comprehensive health benefits.
  • Candidates will review ticket data trends to identify patterns and assist teams with appliance repair-related escalations.

Matching Summary

Match Score: 85

This role offers hands-on training and mentorship while managing technical support tickets within Contact Center operations.

Salary

Base: $30.00 per hour; Bonus/Equity: Not specified; Benefits: Health/Dental/Vision, 401K matching, Paid Time Off, DailyPay access

Skills & Requirements

Must-have

  • Bilingual in English and Korean
  • Bachelor's Degree in Data Analysis
  • Proficient in Microsoft Office Excel
  • Strong analytical skills for data trends
  • Hands-on appliance troubleshooting ability

Nice-to-have

  • Experience in Contact Center environment
  • Technical knowledge of home appliances
  • Customer support consultation experience
  • Human behavior analysis or A/B testing
  • Consumer electronics product consultation

Key Requirements

  • Bilingual in English and Korean required
  • Bachelor's degree in Data Analysis or similar
  • Authorized to work in the US without sponsorship

Work Rights

Must be authorized to work in the United States full-time

Tailored Resume

Cover Letter