**
Shiny People HR Consultancy Pte. Ltd. is seeking an IT Team Leader in Singapore to manage a team of IT personnel, ensuring high-quality service delivery and effective incident resolution. The ideal candidate should have at least three years of IT support experience, including one year in a leadership role, along with strong customer service and technical skills.
**
Job Summary
The role involves leading a team of onsite IT personnel while overseeing the fulfillment of service request tickets based on SLA measures.
Candidates must possess strong troubleshooting skills for end-user devices, OT devices, and network protocols to ensure high-quality service delivery.
The position requires fostering a collaborative environment that values differences and supports continuous process improvement initiatives.
Matching Summary
Match Score: 75
**
Shiny People HR Consultancy Pte. Ltd. is seeking an IT Team Leader in Singapore to manage a team of IT personnel, ensuring high-quality service delivery and effective incident resolution. The ideal candidate should have at least three years of IT support experience, including one year in a leadership role, along with strong customer service and technical skills.
**
Skills & Requirements
Must-have
Minimum 3 years IT/OT support experience
1 year Lead experience required
Diploma in Computer Science or IT
Strong troubleshooting of network protocols
Knowledge of Microsoft Office and Google Suite
Nice-to-have
Experience in GMP validated environments
Excellent customer service skills
Ability to foster inclusive environment
Strong organizational and detail-oriented skills
Key Requirements
Diploma in Computer Science / Information Technology