Empower Geographics Inc is seeking a Manager of Participant Services to lead a team that handles inquiries related to retirement plans. The role emphasizes leadership, training, and performance management while promoting a flexible work environment that values well-being and internal mobility
Job Summary
The Manager Participant Services leads a team of unregistered representatives handling incoming phone inquiries regarding retirement plans while ensuring maximum productivity and service quality.
Empower Geographics Inc offers a flexible work environment that celebrates internal mobility, purpose, well-being, and work-life balance for its associates.
Incumbents are accountable for hiring, training, coaching, and performance management of the team while meeting specific departmental, company, and regulatory requirements.
Matching Summary
Match Score: 85
Empower Geographics Inc is seeking a Manager of Participant Services to lead a team that handles inquiries related to retirement plans. The role emphasizes leadership, training, and performance management while promoting a flexible work environment that values well-being and internal mobility.
Skills & Requirements
Must-have
3-5 years client service management experience
Experience leading unregistered representatives
Ability to work overnight hours
Strong communication and organizational skills
FINRA fingerprinting required upon hire
Nice-to-have
Bachelor's degree in business-related field
Internal mobility and career growth culture
Experience with system enhancements
Fluent in English language
Commitment to diversity and inclusion
Key Requirements
Bachelor's degree preferred or 3-5 years additional management experience
3-5 years of client service management experience preferably in a call center