Customer Service Manager - Ts/sci W/ Poly

GDIT

Washington, DC, USA
Base: $110,500 - $149,500; bonus/equity: not speci...
Onsite
Customer service management
Call center operations
Technical support leadership
GDIT is seeking a Customer Service Manager with a Top Secret/SCI clearance to lead call center operations in Washington, DC. The ideal candidate will have over five years of experience in customer service management and program management, focusing on fostering a motivating work environment while ensuring high customer satisfaction

Job Summary

  • Manages the activities of a call center or help desk, providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients.
  • Monitors call quality and customer satisfaction metrics to improve service levels and assess training needs, while maintaining accurate records of customer interaction and details of actions taken.
  • GDIT offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off to encourage work/life balance.

Matching Summary

Match Score: 85

GDIT is seeking a Customer Service Manager with a Top Secret/SCI clearance to lead call center operations in Washington, DC. The ideal candidate will have over five years of experience in customer service management and program management, focusing on fostering a motivating work environment while ensuring high customer satisfaction.

Salary

Base: $110,500 - $149,500; Bonus/Equity: Not specified; Benefits: Comprehensive benefits and wellness packages

Skills & Requirements

Must-have

  • Customer Service Management
  • Call Center Operations
  • Technical Support Leadership
  • Top Secret/SCI Clearance

Nice-to-have

  • Motivating work environment
  • Customer satisfaction metrics
  • Award-winning culture

Key Requirements

  • 5+ years of related experience
  • BA/BS or equivalent experience
  • Security+CE certification required
  • US Citizenship Required

Work Rights

Top Secret/SCI Clearance

Tailored Resume

Cover Letter