AIG Europe Ltd is seeking a Complaints and Disputes Officer for its operations in Spain and Portugal. The role involves managing dispute resolution processes, ensuring compliance with regulations, and fostering relationships with stakeholders to improve customer satisfaction.
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Job Summary
The role offers the opportunity to manage dispute resolution processes in Spain and Portugal while ensuring fair outcomes for customers.
Candidates will engage directly with local regulators to manage ombudsman complaints and prepare reports for management to drive service improvements.
AIG values a culture of inclusion and belonging, offering continuous learning and development opportunities within a global team.
Matching Summary
Match Score: 85
AIG Europe Ltd is seeking a Complaints and Disputes Officer for its operations in Spain and Portugal. The role involves managing dispute resolution processes, ensuring compliance with regulations, and fostering relationships with stakeholders to improve customer satisfaction.
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Skills & Requirements
Must-have
Strong dispute resolution experience
Fluency in Spanish, Portuguese, and English
Understanding of insurance products
Knowledge of regulatory complaint requirements
Ability to work under tight deadlines
Nice-to-have
Experience with arbitration services
Strong negotiation and problem-solving skills
Process improvement mindset
Ability to manage complex matters calmly
Data analysis for root cause identification
Key Requirements
Industry experience preferably within insurance
Working understanding of complaint handling regulatory requirements