Service Officer

Citi

Hong Kong
Not specified
Complex assignments
Quality of tasks and services
Team objectives alignment
Citi is seeking a Client Service Specialist (Service Officer) for their Hong Kong office, tasked with supporting clients in a diverse range of banking services. The role requires strong customer service skills, analytical abilities, and effective communication to handle complex assignments and client inquiries

Job Summary

  • The Client Service Specialist is responsible for performing relatively complex assignments with a direct impact on the business by ensuring the quality of tasks and services.
  • This role requires ensuring the quality and service of both individual work and that of others, with the ability to recommend new options to enhance productivity within guidelines.
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more.

Matching Summary

Match Score: 85

Citi is seeking a Client Service Specialist (Service Officer) for their Hong Kong office, tasked with supporting clients in a diverse range of banking services. The role requires strong customer service skills, analytical abilities, and effective communication to handle complex assignments and client inquiries.

Skills & Requirements

Must-have

  • complex assignments
  • quality of tasks and services
  • team objectives alignment
  • basic organizational knowledge
  • resolve basic to moderately complex problems

Nice-to-have

  • tact and diplomacy
  • adapt to audience diversity
  • recommend new options
  • empower employees
  • community involvement

Key Requirements

  • Bachelor's/University degree or equivalent experience
  • Experience in customer service, sales and/or referencing
  • HKSI 1,7,8 Certifications preferred
  • Mandatory Reference Checking (MRC) Scheme

Work Rights

Not specified

Tailored Resume

Cover Letter