Shape the future of how IG serves and engages customers globally, combining strategic transformation, operational excellence, and human-centred innovation
Job Summary
Shape the future of how IG serves and engages customers globally, combining strategic transformation, operational excellence, and human-centred innovation.
Lead large-scale change across digital, human, and automated channels to create a seamless, omnichannel service ecosystem that empowers customers and teams alike.
This is a career-defining opportunity to lead one of the industry's most innovative and customer-centric service transformations, setting a new benchmark for excellence in financial services.
Matching Summary
Shape the future of how IG serves and engages customers globally, combining strategic transformation, operational excellence, and human-centred innovation.
Skills & Requirements
Must-have
Global customer service strategy
Omnichannel service ecosystem
AI and automation integration
Data-driven decision-making
FCA regulatory compliance
Nice-to-have
Customer-centric innovation
Cross-functional collaboration
Future-focused leadership
Resilient and adaptive mindset
Key Requirements
10+ years in customer service/operations/success
5+ years senior leadership roles
Bachelor's degree required
Proven success leading enterprise-wide strategic programmes