Especialista Soporte A Clientes -tomateros De Culiacán
Ticketmaster Italia
Venustiano Carranza, Mexico
Onsite
Salesforce or similar crm experience
3 years customer service experience
Field work and project tracking
As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout the entire operational cycle of an event
Job Summary
As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout the entire operational cycle of an event.
You will be responsible for advising and training clients on their event's operational process, maintaining constant communication, and providing support by identifying root causes and offering solutions.
Benefits include direct contract with the company, Law and superior benefits, and a collaborative and dynamic work environment at the Estadio Tomateros.
Matching Summary
As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout the entire operational cycle of an event.
Skills & Requirements
Must-have
Salesforce or similar CRM experience
3 years customer service experience
Field work and project tracking
Data analysis and reporting
Customer event lifecycle support
Nice-to-have
Passion for baseball
Event operations knowledge
Ticket office management
Decision making under pressure
Collaborative and results-oriented
Key Requirements
Bachelor's degree in Business Administration, Communication and Entertainment, or Business