Client Services Supervisor

Saddle Creek Logistics Services

Walton, KY, United States
On-site
Manage client relationships
Develop client service reports
Identify process improvements
Saddle Creek Logistics Services is seeking a Client Services Supervisor in Walton, KY, to lead their Client Services Team, ensuring positive client relationships and operational efficiency. The ideal candidate should have experience in customer service, preferably in eCommerce, and demonstrate strong leadership and problem-solving skills

Job Summary

  • The Client Services Supervisor coordinates and directs the Client Services Team to manage assigned accounts and be the primary link between the customer and operations.
  • This role is crucial in developing and maintaining a positive and productive relationship with assigned clients while becoming an expert on the daily activities within each unique Client’s environment.
  • Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment and offers competitive pay and benefits.

Matching Summary

Match Score: 85

Saddle Creek Logistics Services is seeking a Client Services Supervisor in Walton, KY, to lead their Client Services Team, ensuring positive client relationships and operational efficiency. The ideal candidate should have experience in customer service, preferably in eCommerce, and demonstrate strong leadership and problem-solving skills.

Skills & Requirements

Must-have

  • Manage client relationships
  • Develop client service reports
  • Identify process improvements
  • Liaise between clients and operations

Nice-to-have

  • Family-oriented company culture
  • Positive teamwork environment
  • Continuous improvement mindset

Key Requirements

  • 2 years of experience in customer service/account management
  • High school diploma or GED
  • Proficiency in Microsoft Office
  • Knowledge of small parcel HAZMAT shipping regulations preferred
  • Experience with Softeon WMS is a plus
  • E-commerce experience is a plus

Work Rights

Not specified

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