Senior Care Navigator

Pomelo Care

United States, United States
Base: $55,000-65,000; bonus/equity: generous equit...
On-site
High-touch patient-facing environments
Zendesk or similar ticketing tools
Athena or comparable ehr systems
You will manage the lifecycle of patient communication and navigation, ensuring no detail is overlooked as our members move through their care journey

Job Summary

  • You will manage the lifecycle of patient communication and navigation, ensuring no detail is overlooked as our members move through their care journey.
  • Partner cross-functionally to identify friction points in the patient experience.
  • By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve.

Matching Summary

You will manage the lifecycle of patient communication and navigation, ensuring no detail is overlooked as our members move through their care journey.

Salary

Base: $55,000-65,000; Bonus/Equity: Generous equity compensation; Benefits: Competitive healthcare benefits, Generous vacation policy

Skills & Requirements

Must-have

  • High-touch patient-facing environments
  • Zendesk or similar ticketing tools
  • Athena or comparable EHR systems
  • Translating complex healthcare information
  • Handling sensitive issues and escalations

Nice-to-have

  • Empathetic and efficient support
  • Cross-functional partnership
  • Data-driven decision making

Key Requirements

  • 3+ years of experience
  • Proficient in Zendesk
  • Proficient in Athena
  • Exceptional written and verbal communication
  • Proven judgment in handling sensitive issues

Work Rights

Not specified

Tailored Resume

Cover Letter