Customer Success Management Team Senior Associate, Lch Ltd

London Stock Exchange Group

London, United Kingdom
Dedicated account management
Customer feedback analysis
Salesforce crm experience
The LCH Ltd Customer Success Management (CSM) team ensures customers have a smooth, supported experience across all LCH services from onboarding to clearing services

Job Summary

  • The LCH Ltd Customer Success Management (CSM) team ensures customers have a smooth, supported experience across all LCH services from onboarding to clearing services.
  • You will serve as the primary business-as-usual liaison for key customers, collect and analyze customer feedback, and own external member communications.
  • LSEG is a leading global financial markets infrastructure and data provider committed to innovation, quality, and continuous improvement, offering tailored benefits and support.

Matching Summary

The LCH Ltd Customer Success Management (CSM) team ensures customers have a smooth, supported experience across all LCH services from onboarding to clearing services.

Skills & Requirements

Must-have

  • dedicated account management
  • customer feedback analysis
  • Salesforce CRM experience
  • external member communications
  • resolve customer concerns
  • customer MI production

Nice-to-have

  • passion for customer service
  • relationship building skills
  • proactive approach
  • team working skills
  • problem-solving attitude
  • emotional intelligence

Key Requirements

  • Proven account management experience
  • focus on investment banking/buy side clients
  • Senior Associate career stage

Work Rights

Not specified

Tailored Resume

Cover Letter