Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
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10 years of itsm experience
Strong working knowledge of itil practices
Experience with incident and change management
** Integer is seeking a Senior Manager for IT Service Management who will lead the governance and operational model of ITSM practices aligned with ITIL standards. The ideal candidate will have extensive experience in IT governance, incident management, and compliance, particularly with SOX ITGCs, as well as strong leadership and communication skills. **

Job Summary

  • The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will be accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and paid time off.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management who will lead the governance and operational model of ITSM practices aligned with ITIL standards. The ideal candidate will have extensive experience in IT governance, incident management, and compliance, particularly with SOX ITGCs, as well as strong leadership and communication skills. **

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive package with immediate eligibility

Skills & Requirements

Must-have

  • 10 years of ITSM experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident and Change Management
  • SOX ITGC audit readiness expertise
  • CMDB governance and data integrity

Nice-to-have

  • ITIL certification preferred
  • Executive communication skills
  • Large-scale IT modernization experience
  • Ability to balance control with agility
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of IT Service Management experience
  • Demonstrated experience with SOX ITGCs
  • Strong working knowledge of ITIL v3 or v4

Work Rights

Not specified

Tailored Resume

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