Bilingual Customer Service Representative

Miele S.r.l

Vaughan, Ontario, Canada
$50,000 to $60,000 annually py
On-site
Handle high volume inbound/outbound calls
Follow communication scripts and guidelines
Identify customer issues and provide resolutions
Miele S.r.l is seeking a Bilingual Customer Service Representative in Vaughan, Ontario, to manage a high volume of customer interactions in both English and Cantonese or Mandarin. The role requires a professional attitude, strong communication skills, and the ability to build customer relationships while achieving performance targets

Job Summary

  • Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner.
  • Recognize and act on opportunities to upsell Miele products and services where appropriate.
  • Achieve individual and team performance targets, both qualitative and quantitative.

Matching Summary

Match Score: 85

Miele S.r.l is seeking a Bilingual Customer Service Representative in Vaughan, Ontario, to manage a high volume of customer interactions in both English and Cantonese or Mandarin. The role requires a professional attitude, strong communication skills, and the ability to build customer relationships while achieving performance targets.

Salary

$50,000 to $60,000 annually

Skills & Requirements

Must-have

  • Handle high volume inbound/outbound calls
  • Follow communication scripts and guidelines
  • Identify customer issues and provide resolutions
  • Document customer interactions accurately
  • Achieve performance targets

Nice-to-have

  • Build strong customer relationships
  • Go the extra mile for customers
  • Collaborative team player
  • Thrive in a fast-paced environment

Key Requirements

  • Minimum 2 years customer service experience
  • Bilingual in English, Cantonese and Mandarin
  • Proficient computer skills
  • Excellent time management skills
  • Flexibility to work varying shifts

Work Rights

Not specified

Tailored Resume

Cover Letter