As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records
Job Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Lithia offers a comprehensive benefits package including competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, 401(k) Retirement Plan, and more.
Matching Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Salary
$75,000.00-$150,000.00; Commission(s) off: Individual Sales, Individual Gross profit; Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours
Skills & Requirements
Must-have
initiating automotive services and repairs
verifying warranty and service contract coverage
developing estimates
writing repair orders
maintaining customer records
communicating with customers and technicians
Nice-to-have
team player focused on exemplary customer service
basic mechanical understanding of automobile
Key Requirements
Previous Service Advisor experience, preferred
Prior experience as an automotive technician a plus
Acceptable driving record and a valid driver's license
High School graduate or equivalent, 18 years or older