Head Of Customer Support Core Lab Application (m/w/d)

Roche

Mannheim, Germany
Not specified (assumed hybrid based on industry standards).
Leadership with personnel and budget responsibility
Experience in medical-technical environment
Strong communication and coaching skills
Roche is seeking a Head of Customer Support for their Core Lab Application team in Mannheim, Germany. The role involves leading a team to enhance customer support services, drive strategic innovation, and ensure high-quality performance across various regions

Job Summary

  • You will lead one of two departments in the Customer Support Core Lab Application area at RCSC Mannheim while developing your team into a collaborative high-performing organization.
  • The role involves ensuring application support for Roche Core Lab systems, maintaining system availability, and guaranteeing result quality for customers across multiple countries.
  • You are expected to shape future-proof service strategies with a clear digitalization focus and actively develop network structures in EMEA and LATAM regions.

Matching Summary

Match Score: 85

Roche is seeking a Head of Customer Support for their Core Lab Application team in Mannheim, Germany. The role involves leading a team to enhance customer support services, drive strategic innovation, and ensure high-quality performance across various regions.

Skills & Requirements

Must-have

  • Leadership with personnel and budget responsibility
  • Experience in medical-technical environment
  • Strong communication and coaching skills
  • Agile leadership behavior implementation
  • Fluency in English and German languages

Nice-to-have

  • Experience with Core Lab Reagents
  • Laboratory background experience
  • Turkish language skills
  • International project management
  • Creative mindset for transformation

Key Requirements

  • Natural science, engineering, or business degree
  • Several years of experience in medical-technical sales, marketing, or service
  • Proven track record in matrix leadership or direct management
  • Very good English and good German language proficiency

Work Rights

Not specified

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