Customer Issue Resolution Analyst - Credit And Collections (anz)

3M

Philippines
Bachelor's degree in business or economics
2-3 years related job experience
Strong stakeholder management skills
This role manages the end-to-end credit and collections process while resolving customer inquiries of moderate complexity

Job Summary

  • This role manages the end-to-end credit and collections process while resolving customer inquiries of moderate complexity.
  • The successful candidate will drive results by interpreting policies, investigating problems, and collaborating with cross-functional teams to deliver timely solutions.
  • Employees are expected to maintain a professional demeanor, adhere to corporate ethical standards, and contribute to a strong safety culture.

Matching Summary

Match Score: 75

This role manages the end-to-end credit and collections process while resolving customer inquiries of moderate complexity.

Skills & Requirements

Must-have

  • Bachelor's degree in business or economics
  • 2-3 years related job experience
  • Strong stakeholder management skills
  • Sales Force (SFDC) system experience
  • Microsoft Office proficiency including Excel

Nice-to-have

  • Experience working for FMCG company
  • SAP system knowledge
  • Power BI reporting skills
  • Process improvement initiative experience
  • Training new employees capability

Key Requirements

  • Minimum 2-3 years of related experience
  • Bachelor's degree preferred
  • Knowledge of Accounts Receivable and collections
  • Proficiency in Salesforce and SAP systems

Work Rights

Not specified

Tailored Resume

Cover Letter