Guest Services Representative

BMW of South Austin

Pleasanton, California, US
Base: $21.00; bonus/equity: not specified; benefit...
Guest services procedures
Answering phone calls
Directing customers
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, directs phone calls and customers, and manages various logs.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, while helping to maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Salary

Base: $21.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Guest Services procedures
  • Answering phone calls
  • Directing customers
  • Tracking logs
  • Producing daily reports
  • Maintaining CSI standards

Nice-to-have

  • Friendly and receptive environment
  • Warm, positive and happy environment
  • Clean and comfortable environment
  • Servant Leadership
  • Teamwork through Trust & Respect

Key Requirements

  • High School Diploma
  • Up to 3 years of experience
  • Previous customer service experience
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

Cover Letter