Configuration, maintenance, troubleshooting and repair
Provide IT infrastructure support and services across Trident Mine Sites, TWE Estate and Kalumbila Town, including other Zambian regional offices
Job Summary
Provide IT infrastructure support and services across Trident Mine Sites, TWE Estate and Kalumbila Town, including other Zambian regional offices.
Be a first point of contact for all IT queries onsite, fully understanding and adhering to the required processes and procedures required to resolve, delegate and/or escalate issues so that they are closed per agreed SLA’s.
Work collaboratively with regional support teams to resolve customer requests and provide systems analysis to end users to assess information needs.
Matching Summary
Provide IT infrastructure support and services across Trident Mine Sites, TWE Estate and Kalumbila Town, including other Zambian regional offices.
Skills & Requirements
Must-have
IT infrastructure support and services
first point of contact for IT queries
configuration, maintenance, troubleshooting and repair
software and hardware installations, upgrades and configuration
service desk management tool
documentation of IT support functions and processes
hardware asset and software license inventory management
collaborate with regional support teams
systems analysis for end users
maintain security of computer domain
Nice-to-have
bolder, smarter approach to spot opportunities
think independently and challenge convention
strong team player
advanced problem-solving skills
well-developed interpersonal skills
ability to build good relationships
ITIL experience and understanding
Key Requirements
Minimum 5 years’ experience across a broad spectrum of IT
Advanced IT skills/knowledge
Proven experience implementing and managing enterprise level computing environments
Good understanding of formal change control and service management disciplines
Experience in material management, inventories and use of ERP systems
Excellent knowledge and understanding of Microsoft Server and Desktop Operating Systems
Good understanding of LAN technologies
Exposure to multicultural environments with mining/resource sector experience
Bachelor’s degree in Computer Science or equivalent
Relevant IT certifications such as. A+, Network+, Server+, MCSE