You will lead the Guest Services operations, including Bell Services, Valet, and Lobby Ambassadors, ensuring a smooth arrival and departure experience while delivering the legendary Four Seasons service at every step of the guest journey
Job Summary
You will lead the Guest Services operations, including Bell Services, Valet, and Lobby Ambassadors, ensuring a smooth arrival and departure experience while delivering the legendary Four Seasons service at every step of the guest journey.
The role involves leading, scheduling, and developing the Guest Services team, ensuring high levels of performance, grooming, and guest interaction.
We offer a competitive salary in a tax-free environment, housing and transportation, 30 days of vacation plus public holidays, paid tickets, complimentary meals, and comprehensive insurance.
Matching Summary
You will lead the Guest Services operations, including Bell Services, Valet, and Lobby Ambassadors, ensuring a smooth arrival and departure experience while delivering the legendary Four Seasons service at every step of the guest journey.
Salary
Competitive salary; Housing and transportation; Medical and life insurance
Skills & Requirements
Must-have
Guest Services Operations
Team Leadership and Development
Guest Experience Enhancement
VIP Guest Assistance
Interdepartmental Coordination
Handling Guest Requests and Concerns
Nice-to-have
Welcoming and Service-Oriented
Genuine Care and Empathy
Hands-on, Guest-First Approach
Passion for Luxury Hospitality
Key Requirements
3-5 years of experience in guest services or front office