Consultant - Experience

Granicus

Remote, US
Base: $64,000 - $86,000 py; bonus/equity: not spec...
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5+ years consulting or digital strategy experience
Human-centered design and journey mapping expertise
Government sector client experience preferred
** Granicus is seeking a Consultant for their Experience Group, focused on enhancing digital experiences for government clients through a human-centered design approach. The role requires strong consulting and digital strategy skills, particularly relating to customer experience, and involves collaboration across teams to drive citizen engagement. **

Job Summary

  • The role involves leading discovery activities to understand client audiences and developing actionable plans including personas and customer journeys.
  • Candidates will apply human-centered design practices to help federal, state, and local government customers better connect with their communities.
  • The position offers flexible time off, 100% employer-paid health plans, and a comprehensive benefits package designed to support well-being.

Matching Summary

Match Score: 75

** Granicus is seeking a Consultant for their Experience Group, focused on enhancing digital experiences for government clients through a human-centered design approach. The role requires strong consulting and digital strategy skills, particularly relating to customer experience, and involves collaboration across teams to drive citizen engagement. **

Salary

Base: $64,000 - $86,000 per year; Bonus/Equity: Not specified; Benefits: Comprehensive package including 100% employer-paid health plan, HSA contributions, and 401(k) match

Skills & Requirements

Must-have

  • 5+ years consulting or digital strategy experience
  • Human-centered design and journey mapping expertise
  • Government sector client experience preferred
  • Data-driven insights and quantitative research skills
  • Email and social media communications proficiency

Nice-to-have

  • Experience with Granicus family of products
  • Passion for public service and citizen engagement
  • Workshop facilitation and presentation skills
  • Ability to work in a fast-paced remote environment
  • Strategic thinking with autonomy and independence

Key Requirements

  • 5+ years of experience in consulting, digital strategy, UX, or CX
  • Proficiency in core CX skills like persona development and content strategy
  • Strong written, verbal, and workshop facilitation skills
  • Experience digesting data to derive actionable recommendations
  • Up to 15% travel required to customer sites

Work Rights

Not specified

Tailored Resume

Cover Letter