Retail Security Dispatcher

Marksman Security Corporation

Frisco, TX, US
Base: $16ph; bonus/equity: not specified; benefits...
On-site
Real-time emergency coordination
Customer service call handling
Alarm acknowledgment and dispatch
The SOC Operator is responsible for monitoring security systems, coordinating emergencies, and compiling daily reports in a fast-paced environment

Job Summary

  • The SOC Operator is responsible for monitoring security systems, coordinating emergencies, and compiling daily reports in a fast-paced environment.
  • Candidates must be comfortable making sound decisions with limited supervision while providing excellent customer service to all parties encountered.
  • The role requires handling escalated security issues, dispatching personnel as needed, and maintaining detailed shift pass-downs and statistical data.

Matching Summary

The SOC Operator is responsible for monitoring security systems, coordinating emergencies, and compiling daily reports in a fast-paced environment.

Salary

Base: $16/HR; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Real-time emergency coordination
  • Customer service call handling
  • Alarm acknowledgment and dispatch
  • Daily shift reporting
  • Emergency protocol execution

Nice-to-have

  • Fast-paced environment adaptability
  • Supervisory experience preferred
  • Heavy volume call center background
  • Scenario-based drill participation
  • Advanced computer proficiency

Key Requirements

  • High School diploma or GED
  • 2 years prior security or customer service employment
  • Valid Texas security license
  • Must be at least 20 years of age
  • Pass pre-employment drug screen and criminal background check

Work Rights

Not specified

Tailored Resume

Cover Letter