As the IT Service Desk Analyst you will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution whilst ensuring consistent standards and processes are followed, whilst providing excellent customer service
Job Summary
As the IT Service Desk Analyst you will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution whilst ensuring consistent standards and processes are followed, whilst providing excellent customer service.
Your responsibilities include actively identifying, assessing, recording, resolving or escalating incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
Johnson Matthey is committed to ensuring that everyone can bring their full self to work and thrive in their career, welcoming everyone regardless of their unique characteristics, experiences or thoughts.
Matching Summary
As the IT Service Desk Analyst you will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution whilst ensuring consistent standards and processes are followed, whilst providing excellent customer service.
Skills & Requirements
Must-have
Incident and service request resolution
Single point of contact support
IT systems and applications proficiency
Customer-service attitude
Structured analytical approach
Shift working pattern
Nice-to-have
Empathetic approach to users
Improve user confidence in IT
Inclusive company culture
Flexible working patterns
Key Requirements
Experience in IT Service Desk
Experience in global/multi-national organization
Proficiency in MS Office and Outlook
Fluency in English
ITIL Foundation certified / ITIL environment experience