Service desk analyst experience in itil aligned organisation
Experience with o365 windows 10 and active directory
Knowledge of service now and virtual desktop environments
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The Salvation Army is seeking a full-time IT Service Desk Analyst to provide exceptional customer-focused technology support to its workforce. The ideal candidate should have at least one year of experience in a similar role, strong technical skills, and a commitment to the organization's values.
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Job Summary
The role involves providing exceptional customer-focused technology service to a geographically dispersed workforce of over 10,000 people.
Employees receive meaningful benefits including NFP salary packaging up to $15,900 tax-free plus flexible working conditions.
The organization is committed to an inclusive culture that embraces diverse talent and supports the lives of others through career contributions.
Matching Summary
Match Score: 75
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The Salvation Army is seeking a full-time IT Service Desk Analyst to provide exceptional customer-focused technology support to its workforce. The ideal candidate should have at least one year of experience in a similar role, strong technical skills, and a commitment to the organization's values.
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Salary
NFP salary packaging: $15,900 tax free; Benefits: Meals, entertainment, parental leave, discounts; Base Salary: Not specified
Skills & Requirements
Must-have
Service Desk Analyst experience in ITIL aligned organisation
Experience with O365 Windows 10 and Active Directory
Knowledge of Service Now and virtual desktop environments
Degree in Computer Science or similar field
Strong customer-facing communication skills
Nice-to-have
Foundation certification in ITIL framework
Microsoft MCP certification
Confident and engaging personality
Team player in fast-paced troubleshooting role
Key Requirements
Minimum 1 year Service Desk Analyst experience
Degree in Computer Science or similar
Mandatory Nationally Coordinated Criminal History Check
Working with Children Check required for child-facing roles