Customer Service Representative (m/w/d)

Barry-Wehmiller

Dreieich, Germany
On-site
Order processing from offer to order entry
Customer relationship management
Coordination with internal departments
Barry-Wehmiller is seeking a Customer Service Representative to manage the processing of customer orders and maintain strong relationships with clients. The ideal candidate will have a commercial background, extensive experience in customer service, and solid communication skills in both German and English

Job Summary

  • Process customer inquiries, enter orders, and create offer and order-specific documents such as offers, proforma invoices, order confirmations, and down payment invoices.
  • Maintain good business relationships with customers and coordinate with internal departments like purchasing and shipping to coordinate delivery dates.
  • Barry-Wehmiller offers market-competitive salary, profit-sharing models, flexible work arrangements including home office, and active promotion of employee health.

Matching Summary

Match Score: 85

Barry-Wehmiller is seeking a Customer Service Representative to manage the processing of customer orders and maintain strong relationships with clients. The ideal candidate will have a commercial background, extensive experience in customer service, and solid communication skills in both German and English.

Skills & Requirements

Must-have

  • Order processing from offer to order entry
  • Customer relationship management
  • Coordination with internal departments
  • Handling spare parts complaints
  • Fluent German and English skills

Nice-to-have

  • Proactive initiative and innovation
  • Problem-solving abilities
  • Additional foreign languages

Key Requirements

  • Completed commercial apprenticeship or comparable degree
  • Minimum 3 years of relevant professional experience
  • Extensive experience in customer support for key account customers
  • Familiarity with sales processes, pricing, and order creation
  • Proficient in using an ERP system
  • Proficient in MS Office
  • Willingness for occasional travel to Hamburg

Work Rights

Not specified

Tailored Resume

Cover Letter