Job Summary

• Plans, strategizes, organizes, directs, and manages all areas of the Consumer Access department and other departments as identified by leadership to mentor staff, manage budget and labor, and meet departmental, system goals.
• Coordinates with Consumer Access Managers across the system to proactively identify problems for expedited resolution, creates synergies, maintains bidirectional communication, and acts as a point of accountability between Consumer Access and clinical, administrative, and payer partners.
• Focuses on process improvement strategies with special attention on interactions between all market Consumer Access teams to ensure they produce an efficient and smooth process for working benefits, authorizations, and the pre-registration of accounts with patients.

Matching Summary

Salary

$72,786.83 - $135,385.27

Skills & Requirements

Key Requirements

• 2+ years customer service experience
• 2+ years supervisory experience
• 3+ years direct patient access experience
• 3+ years revenue cycle experience
• Bachelor's degree in health services administration or related field
• Certified Healthcare Access Manager (CHAM) preferred
• Change Management Certification (PROSCI) preferred
• Certified Revenue Cycle Rep (CRCR) preferred

Work Rights