Sr Specialist Quality Audit

Target Inc

Not specified
Procedural audits of credit policies
Data capture from calls and emails
Knowledge of state and federal laws
Target Inc. is seeking a Sr Specialist Quality Audit to enhance the quality of service within their finance operations by managing quality processes and providing data-driven insights. The ideal candidate should have strong analytical skills, effective communication abilities, and a background in contact center operations

Job Summary

  • This role ensures high-quality service by owning quality processes and projects related to Quality Support applications.
  • The incumbent will perform procedural audits to ensure compliance with credit policies, systems, and various state and federal regulations.
  • Candidates must provide valuable insights on best practices and surface trends or retraining issues to the concerned individuals.

Matching Summary

Match Score: 75

Target Inc. is seeking a Sr Specialist Quality Audit to enhance the quality of service within their finance operations by managing quality processes and providing data-driven insights. The ideal candidate should have strong analytical skills, effective communication abilities, and a background in contact center operations.

Skills & Requirements

Must-have

  • Procedural audits of credit policies
  • Data capture from calls and emails
  • Knowledge of state and federal laws

Nice-to-have

  • Strong communication skills
  • Objective process improvement ideas
  • Enthusiasm for driving initiatives

Key Requirements

  • Four-year degree or equivalent experience
  • 1+ years of work experience
  • Prior contact center experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter