As a Guest Service Officer, you will be the first face guests see when they arrive and the last person they interact with when they leave – making you an integral part of our guests' experience
Job Summary
As a Guest Service Officer, you will be the first face guests see when they arrive and the last person they interact with when they leave – making you an integral part of our guests' experience.
Your role will be to provide a heartfelt welcome to each guest, ensuring a seamless check-in and check-out process, and addressing any requests or concerns with a genuine desire to enhance their stay.
Four Seasons believes in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Matching Summary
As a Guest Service Officer, you will be the first face guests see when they arrive and the last person they interact with when they leave – making you an integral part of our guests' experience.
Skills & Requirements
Must-have
Exceptional customer service
Seamless check-in and check-out
Address guest inquiries professionally
Proficiency in hotel operations
Engaging conversation skills
Nice-to-have
Genuine desire to enhance stays
Thrive in fast-paced environments
Humanity and generosity
Key Requirements
Previous experience in a front desk or guest service role
Excellent verbal and written communication skills
Ability to work a rotating roster including weekends and evenings