Senior Client Service Manager, Assistant Vice President

STATE STREET

Hong Kong, Hong Kong
12+ years asset servicing experience
Custody and fund administration knowledge
Team management and performance oversight
This role serves as the key contact point for a group of clients, ensuring consistent service excellence and timely resolution of queries

Job Summary

  • This role serves as the key contact point for a group of clients, ensuring consistent service excellence and timely resolution of queries.
  • The successful candidate will manage a team, overseeing work allocation, prioritization, performance management, and project delivery.
  • State Street provides critical infrastructure and expertise to global investment managers, helping them streamline operating models and harness data.

Matching Summary

This role serves as the key contact point for a group of clients, ensuring consistent service excellence and timely resolution of queries.

Skills & Requirements

Must-have

  • 12+ years asset servicing experience
  • Custody and fund administration knowledge
  • Team management and performance oversight
  • Proactive client engagement strategies
  • KPI reporting and dashboard analysis

Nice-to-have

  • Strong English and Chinese fluency
  • Experience with technology transformation
  • Deep understanding of alternative assets
  • Ability to facilitate product training
  • High level of professional maturity

Key Requirements

  • University Graduate degree required
  • 12+ years of asset servicing experience
  • Proficiency in English, Cantonese, and Mandarin
  • Demonstrated stakeholder management experience

Work Rights

Not specified

Tailored Resume

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