Senior Technical Support Engineer [french National]

Netwrix Corporation

Kraków, Poland
Hybrid (3 days onsite in kraków)
Technical troubleshooting and issue resolution
Knowledge of identity and access management
Experience with ldap and active directory
Netwrix Corporation is seeking a Senior Technical Support Engineer who is a French national residing in Poland. The ideal candidate will have 1-3 years of technical support experience, with strong skills in cybersecurity and customer service, and will work in a hybrid role that requires 3 days onsite in Kraków

Job Summary

  • Netwrix is dedicated to revolutionizing data security by focusing on identity and providing unparalleled visibility and control to customers worldwide.
  • The Senior Technical Support Engineer role involves diagnosing complex technical issues, performing root cause analysis, and collaborating with multiple teams to ensure fast and friendly customer support.
  • Employees enjoy competitive health benefits, continuous learning opportunities, a collaborative work environment, and career growth within a company that values integrity, respect, and hard work.

Matching Summary

Match Score: 85

Netwrix Corporation is seeking a Senior Technical Support Engineer who is a French national residing in Poland. The ideal candidate will have 1-3 years of technical support experience, with strong skills in cybersecurity and customer service, and will work in a hybrid role that requires 3 days onsite in Kraków.

Skills & Requirements

Must-have

  • Technical troubleshooting and issue resolution
  • Knowledge of Identity and Access Management
  • Experience with LDAP and Active Directory
  • Proficiency in Microsoft SQL Server and Azure SQL
  • PowerShell scripting and automation
  • Customer communication and relationship management
  • Hybrid work with onsite presence in Kraków

Nice-to-have

  • Creative problem-solving approach
  • Strong analytical skills
  • Self-motivated and autonomous worker
  • Collaborative and team-oriented mindset
  • Continuous learning and development focus
  • Experience with SAML-based Single Sign-On
  • Familiarity with Multi-Factor Authentication technologies

Key Requirements

  • French national residing in Poland
  • 1 to 3 years technical support experience
  • Bachelor’s degree or equivalent experience
  • Excellent verbal and written communication skills
  • Experience supporting on-prem and SaaS environments

Work Rights

Must have French nationality and reside in Poland

Tailored Resume

Cover Letter