Proven customer success manager experience in saas
Must reside in virginia (va)
Experience generating training materials and executing sessions
Axon 911 combines modern 911 infrastructure with an AI intelligence layer to help public safety agencies make better decisions
Job Summary
Axon 911 combines modern 911 infrastructure with an AI intelligence layer to help public safety agencies make better decisions.
This high-touch role involves managing operational activities, ensuring contracted KPIs/SLAs are met, and serving as the primary escalation point for incidents.
The company offers competitive salary, 401k with employer match, paid parental leave, and comprehensive medical, dental, and vision plans.
Matching Summary
Axon 911 combines modern 911 infrastructure with an AI intelligence layer to help public safety agencies make better decisions.
Salary
Base: $124,000 - $138,000 USD; Bonus/Equity: Included in total compensation package; Benefits: Competitive salary, 401k match, discretionary time off, paid parental leave, medical/dental/vision
Skills & Requirements
Must-have
Proven Customer Success Manager experience in SaaS
Must reside in Virginia (VA)
Experience generating training materials and executing sessions
Strong client-facing communication skills
Advanced troubleshooting and multi-tasking abilities
Nice-to-have
Passion for building lasting customer relationships