Project Manager – Customer Care & Aftersales (f/m/x) @ Carl Zeiss Extended Reality (xrx)

Zeiss Group

Aftersales process design
Warranty and returns management
Cross-functional project leadership
The role focuses on building and scaling a high-performing, customer-centric aftersales ecosystem for ZEISS Extended Reality's global business

Job Summary

  • The role focuses on building and scaling a high-performing, customer-centric aftersales ecosystem for ZEISS Extended Reality's global business.
  • Candidates must define business requirements and drive system enablement in collaboration with IT and regional cross-functional teams.
  • The position offers competitive compensation packages and ample opportunities for professional development within an inclusive environment.

Matching Summary

The role focuses on building and scaling a high-performing, customer-centric aftersales ecosystem for ZEISS Extended Reality's global business.

Skills & Requirements

Must-have

  • Aftersales process design
  • Warranty and returns management
  • Cross-functional project leadership
  • KPI-based performance management
  • System enablement with IT teams

Nice-to-have

  • Optometry background preferred
  • German language skills
  • Entrepreneurial growth mindset
  • Direct-to-consumer experience

Key Requirements

  • Bachelor's or Master's degree in Business, Engineering, or related field
  • Experience in hardware-focused industries
  • Practical experience with Jira or similar tools

Work Rights

Not specified

Tailored Resume

Cover Letter