Lead Office Services Associate

R.R. Donnelley & Sons

Dallas, TX, United States
Base: $25.50 / hour; bonus/equity: not specified; ...
On-site
Lead employee workflow
Reprographics and mail services
Client intake and request interpretation
The Lead Office Services Associate delivers exceptional customer service for our clients, leading employees and directing workflow for services like reprographics, mail, and administrative support

Job Summary

  • The Lead Office Services Associate delivers exceptional customer service for our clients, leading employees and directing workflow for services like reprographics, mail, and administrative support.
  • Responsibilities include conducting time and absence for direct reports, handling client concerns, problem-solving resolutions, and ensuring team adherence to standard operating procedures.
  • RRD's benefit offerings include medical, dental, and vision coverage, paid time off, 401(k) with company match, and tuition assistance.

Matching Summary

The Lead Office Services Associate delivers exceptional customer service for our clients, leading employees and directing workflow for services like reprographics, mail, and administrative support.

Salary

Base: $25.50 / hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, PTO, 401(k) with company match, life insurance, parental leave, adoption assistance, tuition assistance

Skills & Requirements

Must-have

  • Lead employee workflow
  • Reprographics and mail services
  • Client intake and request interpretation
  • Quality assurance and monitoring
  • Train new employees
  • Lift up to 50 lbs

Nice-to-have

  • Exceptional customer service
  • Build strong customer relationships
  • Cost-efficient use of supplies
  • Exemplary work ethics and professionalism
  • Positive can-do attitude

Key Requirements

  • High school diploma or equivalent
  • Minimum of 3 years' experience in office services
  • Experience leading employees
  • Experience curating workflow
  • Intermediate computer skills (Microsoft Office)
  • Ability to handle sensitive and/or confidential documents

Work Rights

Not specified

Tailored Resume

Cover Letter