Service Delivery Director

Salesforce

UAE
Not specified (potentially hybrid based on regional operations)
12+ years professional services experience
5+ years senior leadership role
Middle east gcc market experience
Salesforce is seeking a Service Delivery Director for their operations in the UAE and KSA, aimed at enhancing customer success and leading professional services. The ideal candidate will have extensive experience in technology delivery, specifically within the Middle Eastern market, and will be responsible for ensuring high-quality service delivery while leading a diverse team

Job Summary

  • This senior leadership role is responsible for driving delivery excellence, growing a high-performing team, and ensuring customers achieve measurable outcomes from their investments.
  • The position requires defining and executing regional delivery strategy aligned with global frameworks while establishing continuous improvement methodologies and governance models.
  • Candidates will lead, mentor, and grow a diverse team of project managers and consultants while fostering a culture of accountability and customer obsession.

Matching Summary

Match Score: 85

Salesforce is seeking a Service Delivery Director for their operations in the UAE and KSA, aimed at enhancing customer success and leading professional services. The ideal candidate will have extensive experience in technology delivery, specifically within the Middle Eastern market, and will be responsible for ensuring high-quality service delivery while leading a diverse team.

Skills & Requirements

Must-have

  • 12+ years professional services experience
  • 5+ years senior leadership role
  • Middle East GCC market experience
  • CRM ERP SaaS cloud platform delivery
  • P&L management and forecasting skills
  • Executive stakeholder engagement

Nice-to-have

  • Arabic language fluency
  • Existing GCC enterprise network
  • Digital transformation program experience
  • Salesforce ServiceNow SAP Oracle knowledge
  • Building delivery practices from ground up
  • Passion for inclusive team cultures

Key Requirements

  • Bachelor's degree required; MBA preferred
  • PMP or PRINCE2 certification preferred
  • Willingness to travel 30-40% across region
  • English fluent mandatory; Arabic advantage

Work Rights

Not specified

Tailored Resume

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