Assistant Director Of Front Office, Guest Experience & Loyalty Full-time
Fairmont Empress
Victoria, BC, Canada
Base: competitive salary starting at $69,600; bonu...
On-site
Leadership experience in front office
Luxury or high-volume hotel environment
Strong understanding of hotel operations
The Fairmont Empress in Victoria, BC, is seeking an Assistant Director of Front Office, Guest Experience & Loyalty to lead guest services and concierge teams. This leadership role focuses on delivering exceptional guest experiences while supporting operational excellence and strategic goals in a luxury hotel environment
Job Summary
Lead Guest Services and Concierge teams as the head of the department, driving KIP aligned with hotel goals.
Competitive Salary starting at $69,600 with access to comprehensive benefits including healthcare, dental, vision, and a company-matched pension plan.
Act as a key operational leader within the Front Office division, cultivating a high-performing culture of accountability and engagement.
Matching Summary
Match Score: 85
The Fairmont Empress in Victoria, BC, is seeking an Assistant Director of Front Office, Guest Experience & Loyalty to lead guest services and concierge teams. This leadership role focuses on delivering exceptional guest experiences while supporting operational excellence and strategic goals in a luxury hotel environment.
Salary
Base: Competitive Salary starting at $69,600; Bonus/Equity: Not specified; Benefits: Comprehensive benefits including healthcare, dental, vision, pension, meal program, and uniform laundering