End User Support Technician

Ensono

Bengaluru, India
On-site
Windows and apple mac system support
Os installation and configuration
Hardware and peripheral troubleshooting
Ensono is a global technology adviser and managed service provider dedicated to accelerating clients' digital transformation

Job Summary

  • Ensono is a global technology adviser and managed service provider dedicated to accelerating clients' digital transformation.
  • The End User Support Technician provides hands-on or remote assistance for computer setups, software operations, and maintenance.
  • Success in this role requires resolving desktop issues swiftly while managing ticket SLAs and driving First Call Resolution.

Matching Summary

Ensono is a global technology adviser and managed service provider dedicated to accelerating clients' digital transformation.

Skills & Requirements

Must-have

  • Windows and Apple Mac system support
  • OS installation and configuration
  • Hardware and peripheral troubleshooting
  • Ticket SLA management
  • Network and switch port support
  • Audio/Video conference room support

Nice-to-have

  • Okta or O365 certifications
  • MCSE certification
  • Linux proficiency
  • Strong communication skills
  • Asset management experience

Key Requirements

  • Bachelor's Degree in Computer Science or Information Systems
  • Equivalent experience to degree requirement
  • Proficiency with antivirus software
  • Shift availability from 1:30 PM to 10:30 PM

Work Rights

Not specified

Tailored Resume

Cover Letter