Customer Service Representative (customer Service & Support)

Hillsborough County

Tampa, FL, United States
$34,320 - $44,616; not specified; benefits py
**
High-volume call center experience
Computer and software proficiency
Written and verbal communication skills
** Hillsborough County is seeking a Customer Service Representative in Tampa, FL, to handle complex customer service matters and support front-line operations in a hybrid work environment. The ideal candidate should have at least two years of experience in a high-volume call center, strong communication skills, and proficiency in computer applications. **

Job Summary

  • This position is responsible for resolving routine to complex or escalated customer service matters and performing front-line customer service duties in call centers, offices, and customer intake areas.
  • The ideal candidate will excel in interpersonal and customer service skills, effectively communicating with a diverse customer base in a clear and professional manner.
  • This candidate will have at least two years of working experience in a high-volume call center environment and demonstrate the capability to manage multiple tasks efficiently while maintaining high-quality service standards.

Matching Summary

Match Score: 75

** Hillsborough County is seeking a Customer Service Representative in Tampa, FL, to handle complex customer service matters and support front-line operations in a hybrid work environment. The ideal candidate should have at least two years of experience in a high-volume call center, strong communication skills, and proficiency in computer applications. **

Salary

$34,320 - $44,616; Not specified; Benefits

Skills & Requirements

Must-have

  • high-volume call center experience
  • computer and software proficiency
  • written and verbal communication skills
  • interpersonal customer service skills
  • hybrid work schedule adaptability

Nice-to-have

  • proactive customer needs understanding
  • dedication to professionalism and integrity
  • organizational excellence and continuous improvement
  • success through teamwork and collaboration
  • bilingual Spanish preferred

Key Requirements

  • Two years of call center customer service experience
  • High school diploma or GED
  • Ability to pass background checks
  • Bilingual English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter