Job Summary

• This role drives and supports the Dealer Product Problem Management process, including proactively identifying and resolving complex technical product issues, failure analysis, and communicating with engineering to maximize customer experience.
• You will regularly interface with dealers and customers to minimize the commercial impact of customer complaints, ensure customers receive fair value, and promote additional customer touch points and future sales.
• The role involves frequent travel to dealer locations (50-70%) in Texas, with a company vehicle and cell phone stipend provided.

Matching Summary

Salary

Base: $112,710.00 - $169,060.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account, Flexible Spending Accounts, Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Key Requirements

• Extensive problem solving skills
• Extensive service excellence and customer focus
• Extensive product technical knowledge
• Construction equipment/heavy machinery experience
• Effective communication

Work Rights