Cx Programs Sr. Associate

Headway

Remote, US
Base: $80,920- $119,000; bonus/equity: equity gran...
Remote
End-to-end project ownership
Customer journey analysis
Data-driven insight translation
Headway is a Series D company on a mission to fix the mental healthcare system by automating insurance admin work and serving over 1 million patients

Job Summary

  • Headway is a Series D company on a mission to fix the mental healthcare system by automating insurance admin work and serving over 1 million patients.
  • The Senior Associate will own projects end-to-end, translating messy customer data into clear insights to drive improvements in CSAT and resolution times.
  • The role offers comprehensive benefits including equity compensation, therapy reimbursement, flexible PTO, and a work-from-home stipend.

Matching Summary

Headway is a Series D company on a mission to fix the mental healthcare system by automating insurance admin work and serving over 1 million patients.

Salary

Base: $80,920- $119,000; Bonus/Equity: Equity grant eligible; Benefits: Comprehensive health, wellness, retirement, and paid leave

Skills & Requirements

Must-have

  • End-to-end project ownership
  • Customer journey analysis
  • Data-driven insight translation
  • Cross-functional stakeholder collaboration
  • AI tool utilization for efficiency

Nice-to-have

  • Deep curiosity about customer needs
  • Advocacy for customer-centric solutions
  • Experience in building processes from scratch
  • Strong narrative communication skills
  • Passion for mental healthcare mission

Key Requirements

  • Proven ability to translate data into narratives
  • Experience driving CX change readiness
  • Ability to advocate for customers with product teams

Work Rights

Not specified

Tailored Resume

Cover Letter