Top Client Experience Manager

Chanel (Australia) Pty Ltd

Shanghai, China
On-site
Top client intelligence and insight
Develop client journey strategy
Quantitative and qualitative analysis
Chanel is seeking a Top Client Experience Manager for their Shanghai office to enhance client engagement and loyalty among high-net-worth individuals. The role involves developing strategic insights and managing client relationships, with a focus on data-driven intelligence

Job Summary

  • The role aims to deepen insight into top clientele to retain, engage, and loyalize them, setting strategic priorities for long-term vision.
  • Key responsibilities include building top client intelligence, designing client journeys, and animating the boutique client expert community.
  • The position requires strong analytical capabilities, project management skills, and a deep understanding of the luxury market and high-net-worth individuals.

Matching Summary

Match Score: 85

Chanel is seeking a Top Client Experience Manager for their Shanghai office to enhance client engagement and loyalty among high-net-worth individuals. The role involves developing strategic insights and managing client relationships, with a focus on data-driven intelligence.

Skills & Requirements

Must-have

  • Top client intelligence and insight
  • Develop client journey strategy
  • Quantitative and qualitative analysis
  • Boutique client expert community animation
  • Gifting and gesture guidelines
  • Market trend and competitor insights

Nice-to-have

  • Retail-facing experience
  • Sharing, inspiring, and supportive
  • Proactive and quick learner

Key Requirements

  • University degree or above
  • Overseas study/living experience (preferably in France)
  • Excellent data processing and solution skills
  • Strong analysis capability
  • Fashion or Luxury working experience
  • Solid Clienteling and CRM / high-end business insight experience
  • Strong HNWI understanding
  • Luxury CRM or high-end business analysis background
  • Strong insight capability
  • Project management
  • Strong ownership
  • Team player with good interpersonal communication skill

Work Rights

Not specified

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