Senior Customer Success Manager-state & Local Government

Workday

Salt Lake City, UT, USA
Primary location base pyy range: $113,800 usd - $1...
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Customer relationship management
Saas implementation oversight
Customer health monitoring
** Workday is seeking a Senior Customer Success Manager for their State & Local Government sector, focusing on enhancing customer relationships and ensuring satisfaction with Workday's SaaS solutions. The ideal candidate should possess significant experience in customer-facing roles, particularly within government sectors, and have a strong understanding of customer management in complex software environments. **

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
  • The Senior Customer Success Manager will support the State and Local government customer base, monitoring customer health, producing customer programs, and acting as an escalation point.
  • Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Customer Success Manager for their State & Local Government sector, focusing on enhancing customer relationships and ensuring satisfaction with Workday's SaaS solutions. The ideal candidate should possess significant experience in customer-facing roles, particularly within government sectors, and have a strong understanding of customer management in complex software environments. **

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, and annual refresh stock grants

Skills & Requirements

Must-have

  • Customer relationship management
  • SaaS implementation oversight
  • Customer health monitoring
  • Product roadmap communication
  • Escalation point for customer issues

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 7+ years customer facing services experience
  • CRM and customer success platforms experience
  • Functional domain expertise with Financials
  • State & Local Government customer base experience
  • Complex software or SaaS customer management

Work Rights

Not specified

Tailored Resume

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