Technical Customer Service Lead

Diversey – A Solenis Company

Not specified; not specified; competitive compensa...
Not specified (assumed hybrid based on industry norms).
Manage dispensing and dosing engineers
Analyze customer feedback and service metrics
Monitor stock levels for first time fix
Diversey, a Solenis Company, is seeking a Technical Customer Service Lead to enhance customer experiences and operational excellence in various industries, particularly in the Food & Beverage sector. The role requires strong leadership, analytical skills, and the ability to implement strategies for service quality improvement

Job Summary

  • The Technical Customer Service Lead plays a pivotal role in ensuring Diversey delivers outstanding service to internal and external customers.
  • This position is responsible for managing dispensing engineers, analyzing service metrics, and creating strategies to improve customer satisfaction.
  • Diversey offers competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development.

Matching Summary

Match Score: 85

Diversey, a Solenis Company, is seeking a Technical Customer Service Lead to enhance customer experiences and operational excellence in various industries, particularly in the Food & Beverage sector. The role requires strong leadership, analytical skills, and the ability to implement strategies for service quality improvement.

Salary

Not specified; Not specified; Competitive compensation and comprehensive benefits offered

Skills & Requirements

Must-have

  • Manage Dispensing and Dosing Engineers
  • Analyze customer feedback and service metrics
  • Monitor stock levels for first time fix
  • Manage contractor relationships and invoicing

Nice-to-have

  • Strong analytical and problem-solving skills
  • Excellent communication and presentation abilities
  • Ability to lead initiatives and influence stakeholders
  • Demonstrated emotional intelligence and adaptability

Key Requirements

  • Minimum of 3 years experience in technical customer service or process improvement
  • Proficiency in data analysis and reporting tools
  • Experience leading initiatives and influencing stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter